ENHANCED PAYMENT EXPERIENCE
After the identification of the users’ requirements, we developed a series of proposals, which implied adjustments from the point of view of usability, as well as updating the visual experience to account for -and reduce- the anxiety generated by certain user interactions.
We discovered that most of the pain points originated from a distrust of the system. Therefore, we worked on creating more intuitive and autonomous interfaces, with labels and contextual help readily available, providing a greater sense of security to the user.
ENHANCED PAYMENT EXPERIENCE
After the identification of the users’ requirements, we developed a series of proposals, which implied adjustments from the point of view of usability, as well as updating the visual experience to account for -and reduce- the anxiety generated by certain user interactions.
We discovered that most of the pain points originated from a distrust of the system. Therefore, we worked on creating more intuitive and autonomous interfaces, with labels and contextual help readily available, providing a greater sense of security to the user.
3
WORKSHOPS
in which stakeholders from different areas attended and joint paper wireframes were made to define scope and expectations.
24
USER TESTS
with and without Internet shopping experience, comparing the new flows with the original.
12
USER TESTS
to test the current OnePay interface to enhance its usability.
3
workshops
24
USER TESTS
12
USER TESTS
in which stakeholders from different areas attended and joint wireframes were made to define scope and expectations.
with and without Internet shopping experience, comparing the new flows with the original.
to test the current OnePay interface to enhance its usability.
WEB PAY PLUS
Clear options for cancellation or changes to payment methods are key to ease the use of the platform, providing peace of mind and a feeling of control to the user.
Correlation between logos and names to simplify the interaction and make the selection of banks or payment methods more efficient.
Icons and feedback messages are essential to cultivate a sense of security.
Clear options for cancellation or changes to payment methods are key to ease the use of the platform, providing peace of mind and a feeling of control to the user.
Correlation between logos and names to simplify the interaction and make the selection of banks or payment methods more efficient.
Icons and feedback messages are essential to cultivate a sense of security.
ONEPAY
